Service terms
Effective date: 27 September 2026
These terms are between BYFORCEUK LTD, trading as BYFORCE ("BYFORCE"), company number 17395733, registered in England and Wales, and the business customer identified in the order or intake ("Client"). Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Contact: dan@byforce.uk.
1. Business customers only
The fixed-scope offers and self-serve checkout are for customers buying wholly or mainly for business purposes. By placing an order, the person ordering confirms that they are authorised to bind the Client and are not purchasing as a consumer. If you intend to purchase as a consumer, do not use self-serve checkout; contact BYFORCE first.
2. Order, scope and contract formation
The applicable package page, submitted intake, these terms, the checkout summary and any written scope clarification accepted by both parties form the order. A contract is formed when BYFORCE accepts the order, which may occur by written acceptance, commencement of implementation, or confirmation after payment. Automated checkout acceptance does not oblige BYFORCE to perform work that materially falls outside the published fixed scope.
Material additions such as additional systems, workflows, business units, major migrations, custom product development or redesign are outside the base scope unless expressly included. If an intake is materially outside scope, BYFORCE may propose a revised scope or decline the order.
3. Client responsibilities
The Client will provide timely, accurate information, decisions, access, credentials and cooperation reasonably required for delivery. The Client is responsible for having the rights and authority to provide data, accounts, systems and materials made available to BYFORCE, and for maintaining appropriate backups of its systems and data. Delivery dates may move where required access, decisions or dependencies are delayed.
4. Implementation fees, taxes and third-party costs
The implementation fee displayed at checkout is charged when the self-serve order is placed. Prices are exclusive of taxes, duties or similar charges unless stated otherwise. Where BYFORCE is legally required to collect a tax, it may add or invoice that amount. Third-party SaaS, API, hosting, messaging, model-usage and platform charges are separate unless the order expressly says otherwise.
5. Delivery, acceptance and stabilization
BYFORCE will perform the agreed services with reasonable skill and care. Delivery may include configuration, integration, automation, documentation, testing and handoff appropriate to the purchased package. The Client will review delivered work promptly and report reproducible defects within the included 14-day stabilization period. Stabilization covers correction of defects within the agreed scope; new features, changed requirements and expanded scope are separate work.
6. Managed maintenance and payment authorisation
Where a package includes managed maintenance, maintenance starts after implementation delivery and the included 14-day stabilization period. The monthly amount is the amount published for the purchased package or otherwise agreed in writing. The first three maintenance months form part of the initial engagement and are a minimum commitment.
By accepting these terms and completing checkout for a package with managed maintenance, the Client authorises Stripe to store the selected payment method for future off-session use and authorises BYFORCE to charge the agreed monthly maintenance amount when maintenance activates and monthly during the maintenance term. BYFORCE will communicate the maintenance activation date before the first maintenance charge. After the initial three-month commitment, maintenance continues month-to-month until cancelled.
After the initial three maintenance months, the Client may cancel maintenance by emailing dan@byforce.uk before the next billing date. Cancellation stops future maintenance charges after the current paid period; partial-month refunds are not provided unless required by law or agreed by BYFORCE. Maintenance covers the delivered system/workflow boundary, including routine compatibility remediation reasonably required to keep that delivered scope functioning after ordinary vendor, API or platform changes. Vendor-driven replacement, migration, substantial redesign, a new system, material new functionality or work outside the delivered boundary is separately scoped.
7. Cancellation and refunds
If the Client cancels before BYFORCE begins substantive implementation work, BYFORCE will refund the implementation fee, except for third-party costs that the Client expressly approved and that have already been irreversibly incurred. If BYFORCE determines before substantive implementation begins that the submitted requirement materially falls outside the purchased fixed scope and the parties do not agree a revised scope, BYFORCE will cancel and refund the implementation fee.
Once substantive implementation work has begun, implementation fees are non-refundable except where BYFORCE agrees otherwise, fails to provide the contracted service without a contractual justification, or a refund is required by law. If BYFORCE terminates an order for convenience before completing the agreed implementation, BYFORCE will refund the portion of prepaid implementation fees reasonably attributable to work not performed.
8. CRM Audit & Fix
The CRM Audit implementation price is $750. If the Client proceeds with the agreed CRM Fix, the audit fee is credited toward the $2,000 total Fix implementation price. Managed maintenance for the completed Fix is $500 per month after delivery and stabilization, subject to the maintenance terms above.
9. Third-party services and dependencies
Many implementations connect services controlled by the Client or third parties. BYFORCE is not responsible for a third party changing, suspending or discontinuing its API, product, pricing, permissions, rate limits or service. BYFORCE will use reasonable efforts to identify material dependencies. Where managed maintenance applies, routine compatibility remediation within the delivered boundary is handled under the maintenance terms above. A third-party change that requires platform replacement, migration, substantial redesign, new functionality or work outside that boundary is separately scoped.
10. Confidentiality
Each party will keep the other party's non-public business, technical and commercial information confidential, use it only as needed for the engagement, and disclose it only to personnel, professional advisers or subcontractors who need it and are bound by appropriate confidentiality duties. This does not apply to information that is public through no breach, already lawfully known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law.
11. Data protection
Each party will comply with data-protection law applicable to its role. For BYFORCE's own enquiry, customer, billing and business-administration data, BYFORCE acts as controller as described in the Privacy notice. Where BYFORCE processes personal data contained in Client systems solely on the Client's documented instructions to provide the service, the Client will generally act as controller and BYFORCE as processor. The parties will put appropriate data-processing terms in place where required, including terms covering confidentiality, security, subprocessors, assistance, deletion/return and lawful international transfers.
12. Subcontractors
BYFORCE may use vetted employees, contractors and specialist subcontractors to perform parts of the services. BYFORCE remains responsible for managing the contracted BYFORCE service and will require persons given access to Client confidential information or personal data to be subject to appropriate contractual obligations. If a particular project requires a location, access or subprocessoring restriction, it must be agreed in writing before that restricted access is provided.
13. Intellectual property
Each party keeps ownership of intellectual property it owned or developed independently before the engagement. The Client keeps ownership of its data, accounts, brand assets and Client-provided materials. Once all amounts due for the relevant implementation are paid, the Client owns bespoke project-specific deliverables created specifically for that Client, excluding BYFORCE background materials, reusable know-how, templates, libraries, tools and third-party materials. To the extent BYFORCE background material is embedded in a paid deliverable and is necessary to use it, BYFORCE grants the Client a perpetual, worldwide, non-exclusive, royalty-free licence to use that embedded material as part of the deliverable. Third-party materials remain subject to their own licence terms.
14. Service standard and outcomes
BYFORCE will provide the services with reasonable skill and care and in material accordance with the agreed scope. Unless expressly guaranteed in the written order, BYFORCE does not guarantee a particular revenue increase, cost saving, conversion rate, ranking, business result, uninterrupted third-party service, or outcome that depends on Client actions, data quality, market conditions or third-party systems.
15. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that sentence, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except to the extent such loss forms part of a direct third-party claim that the liable party has expressly agreed to cover. BYFORCE's aggregate liability arising out of or in connection with an affected order will not exceed the total fees paid or payable to BYFORCE under that order during the 12 months immediately preceding the event giving rise to the claim. These limitations apply only to the extent permitted by law and are intended to allocate risk reasonably for a fixed-scope B2B service.
16. Suspension and termination
BYFORCE may suspend affected work where required for security, unlawful use, material non-payment, or where the Client has not provided access or cooperation necessary to proceed. Either party may terminate for a material breach that is not remedied within a reasonable period after written notice where the breach is capable of remedy. Termination does not remove payment obligations already accrued or clauses intended to survive termination, including confidentiality, intellectual-property, data-protection and liability provisions.
17. Events outside reasonable control
Neither party is responsible for delay or failure caused by events outside its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance when reasonably possible. This does not excuse amounts already due for services performed.
18. Notices and changes
Operational notices may be sent to the business contact details supplied in the order. Formal notices to BYFORCE may be sent to dan@byforce.uk. BYFORCE may update website terms for future orders. The terms accepted at the time of an existing order continue to govern that order unless the parties agree a change in writing.
19. Governing law and jurisdiction
These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent interim or protective relief in another court of competent jurisdiction where necessary. Nothing in this clause overrides a mandatory law that the parties cannot lawfully exclude.
20. General
If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. The Client may not transfer an order without BYFORCE's written consent, not to be unreasonably withheld in a genuine business reorganisation; BYFORCE may transfer the agreement as part of a sale or reorganisation of its business. These terms, the order and incorporated written scope documents form the entire agreement for the relevant services and replace prior discussions about that order.